Evaluating Vortex IQ? Everything your committee needs, in one place.
For merchants from $10M to $100M+ GMV running multiple stores, brands and regions, Vortex IQ is the AI Operating System for e-commerce: the cross-stack operating layer that detects what is wrong, explains why in plain English, and executes the fix safely, with a human approving every change. This page is built to be forwarded — to the champion who found us, the CTO who owns the stack, the CFO who signs the budget and the security lead who has to approve it. Security posture, governance model, implementation plan and procurement path, all here.
Built for the people who have to say yes.
Enterprise evaluation is a committee decision. A champion sees the opportunity, then has to bring along the people who own risk, budget and architecture. This page answers each of them on their own terms, so you can forward one link instead of chasing four conversations.
Architecture you can reason about.
Read-first connectors, staging-first execution, a full audit trail and one-click rollback. Vortex IQ sits as a cross-stack operating layer over the systems you already run, not another silo to maintain. See the integration depth in the directory.
A business case, not a leap of faith.
Annual enterprise pricing, defined in your contract, with the value modelled up front. Use the ROI calculator to size the opportunity against your own GMV before any commitment.
A posture you can sign off.
ISO 27001 certified, SOC 2 in progress, and an AI data-governance model where nothing changes production without human approval. The full posture and documentation live in the Trust Center.
At enterprise scale, the question is not "can AI do it" — it is "can we let it, safely".
Across many stores, brands and regions, an autonomous change you cannot see, scope or reverse is a risk no committee will sign off. So Vortex IQ is built control-first. Every agentic action is read-first to understand context, scoped per store and per brand, proposed for human approval, applied staging-first, logged in a full audit trail, and reversible with one click. The same proven model that runs on a single store is what governs it across an estate.
Approval-gated by design
Nothing reaches production without a human approving it. Agents detect and explain continuously, then propose changes; a person makes the call. You decide what runs autonomously and what always needs sign-off.
Per store, per brand
Permissions and actions are scoped to the store and brand they belong to, so a change in one part of the estate cannot quietly affect another. Connectors are read-first, so the engine understands context before it ever proposes a write.
Staging-first, one-click rollback
Changes are staged via Vortex Apps and reviewed before they go live, with a full audit trail of who approved what and when. If anything looks wrong, roll it back in one click. Predictable, accountable, reversible.
One operating layer across every store, brand and region.
Mid-market and enterprise estates are rarely one store. They are multiple brands, regions and platforms, each with its own catalogue, team and rules. Vortex IQ governs them from a single Nerve Centre while keeping control and accountability scoped where they belong.
B2B and headless / composable
Enterprise estates increasingly mix B2B alongside D2C and run headless or composable front ends. Our approach is the same wherever you operate: read-first connectors understand the system, changes are proposed and approved by a human, applied staging-first, and reversible. We position the proven model, not a feature checklist — so the safety guarantees hold whether the change touches a storefront, a B2B catalogue or a composable back end. Where a specific workflow matters to you, enterprise sales will walk through exactly what is in scope today.
Runs on BigCommerce, Shopify, Adobe Commerce and WooCommerce, with coverage broadest where merchants connect first.
A security posture your CTO and security team can actually evaluate.
We lead with what is verified, link the detail in the Trust Center, and we are explicit about how AI and LLMs handle your data. We do not ask you to trust the marketing copy — we point you at the evidence.
ISO 27001 certified
Our information security management is ISO 27001 certified, and SOC 2 is in progress. The current status, scope and supporting documentation live in the Trust Center for your security team to review.
How models see your data
AI actions are approval-gated and read-first. We are transparent about what data is processed, where, and under what controls. The data-governance summary and how we handle model providers are documented for review, and confirmed in your contract.
Safe by construction
Staging-first changes, a full audit trail and one-click rollback mean autonomy never means unaccountable. Every change has a record and a reverse path, and a human approves before anything reaches production.
Everything documented in one place
The Trust Center is where your security team can review our posture, certifications and data-governance summary in detail. Send the link directly to whoever owns the security review.
Defined in your contract — here is the structure.
We will not quote you invented response times or hours on a marketing page. Instead, here is how SLAs and support are structured for enterprise customers. The specific commitments are agreed and written into your contract with enterprise sales, sized to your estate and risk profile.
Why we do not publish numbers here
Response times, support hours and tier definitions vary by estate, region and the criticality of each workflow. Publishing a single figure would either over-promise for some customers or under-serve others. The honest answer is that these are agreed per contract — and enterprise sales will give you concrete commitments to put in front of your committee.
A milestone-based rollout that starts read-only and earns trust before it acts.
Enterprise onboarding is staged so your team sees value and verifies safety before any autonomy is enabled. You hold the gates; we do the work in between. The structure is fixed; the timeline and scope are agreed with your team.
- 1Scope & security reviewWe map your stores, brands and stack, and your security team reviews the posture and documentation in the Trust Center.
- 2Connect & baselineRead-first connectors are linked to your stores. The Nerve Centre establishes a baseline and surfaces issues across the estate — no writes, just visibility.
- 3Audit & prioritiseIssues are explained in plain English by Ask Viq™ and prioritised by impact, separating what is safely resolvable agentically from what needs a human call.
- ✓You approve scope & guardrailsYour team agrees which workflows, stores and brands are in scope, and what always requires sign-off, before any change is staged.
- 4Pilot, staging-firstApproved fixes are staged via Vortex Apps with a full audit trail and one-click rollback. Nothing goes live without approval. You watch the model behave on real work.
- ✓You approve go-liveWith the pilot verified, you sign off the rollout. Autonomy is enabled only where you have explicitly allowed it.
- 5Scale & reviewRollout widens across the estate with regular account reviews, SLAs and support tiers as defined in your contract. Vortex Memory means each cycle starts from what already worked.
Platform-native AI is great inside one platform. Vortex IQ is the layer across all of them.
An honest answer for your committee. Adobe Sensei GenAI and Shopify Magic do strong work within their own platforms. Building it yourself gives you full control at the cost of a team to run it. Vortex IQ sits at a different layer: the cross-stack operating layer that detects, explains and safely executes across every system you run, with human approval and rollback. These are complementary, not competing.
The choice is not "us instead of them". For most enterprises the answer is platform-native AI for in-platform tasks, plus Vortex IQ as the governed operating layer across the whole estate. See the integration depth that makes that possible.
It only governs the estate if it connects to the estate.
The operating layer is only as useful as what it can see and act on. Vortex IQ runs 93 live integrations across the systems enterprise commerce teams actually use, all read-first, so the engine understands context before it proposes anything.
See exactly what connects today
The integrations directory lists the live connectors and is the right thing to send to your technical evaluators. If a connector you need is not listed yet, enterprise sales can tell you where it sits on the roadmap.
Real numbers, not a wall of logos. Across 60+ store audits we surfaced 749 issues for merchants, and around 55% were safely resolvable by agents under human approval. That is the wedge: connect a store, see what is leaking in plain English, then let the operating layer fix the safe ones — reversibly.
Merchants and teams that work with Vortex IQ
References & the reference programme
We do not parade enterprise logos we cannot substantiate. The named merchants here are public. Beyond those, customer references for evaluation are available under NDA through our reference programme — ask enterprise sales and we will match you with a relevant reference for your sector and estate size.
“A genuine step change in how we run the store.”
“An impressive approach to agentic commerce.”
Send the evaluation pack to your committee.
A champion rarely decides alone. Request the evaluation pack from enterprise sales and we will assemble what each stakeholder needs — so you can forward it to the people who sign off. It is a request, not a generic download, so the security and ROI detail is relevant to your estate.
What the pack covers
- Security & data-governance summary (for security)
- Architecture & integration overview (for the CTO)
- ROI model & business case (for the CFO)
- References via the NDA reference programme
- SLA & support-tier structure, to be agreed in contract
How to get it
The pack is assembled for your estate by enterprise sales, with the Trust Center as the live security reference. Want the business case first? Start with the ROI calculator, then book a call.
Custom annual pricing, scoped to your estate.
Enterprise pricing is annual and custom — it depends on the number of stores and brands, the connectors in scope, your support tier and SLA, and the workflows you want to run. We will not publish a number that misrepresents your case. The path to a quote is short and evidence-led.
Size it
Use the ROI calculator to model the opportunity against your own GMV, or run a free audit to see what is leaking before any conversation.
Scope it
Enterprise sales maps your stores, brands, platforms and the agentic scope you want, and reviews security with your team.
Agree it
SLAs, support tiers and annual pricing are committed in writing in your contract, sized to your estate, so your CFO has a number to sign.
The questions your evaluators will ask.
What is your security posture, and how do LLMs handle our data?
Vortex IQ is ISO 27001 certified and SOC 2 is in progress. AI actions are approval-gated and read-first, and we are transparent about what data is processed and under what controls. The full posture, certification status and data-governance summary are documented in the Trust Center for your security team to review, and confirmed in your contract. We point you at the evidence rather than asking you to trust marketing copy.
What are your SLAs, support hours and response times?
We do not publish invented figures on a marketing page. The structure is a tiered enterprise support model with availability targets, response and resolution commitments, escalation paths and named contacts at higher tiers. The specific numbers, hours and tiers are agreed and written into your contract, sized to your estate, region and the criticality of each workflow — so enterprise sales gives you concrete, committee-ready commitments rather than a one-size figure.
Can it govern multiple stores and brands without a change in one affecting another?
Yes, on the proven model: actions, approvals and audit are scoped per store and per brand, so a change is contained to where it belongs. Connectors are read-first, so the engine understands context before it ever proposes a write, and every change is staged, approved by a human and reversible with one click. During scoping we map exactly what is in production for your estate today and what is on the roadmap, in writing.
Do you support B2B and headless or composable storefronts?
Our model applies wherever you operate: read-first connectors understand the system, changes are proposed and approved by a human, applied staging-first and reversible. We position the proven approach rather than a fixed feature checklist, so the safety guarantees hold across storefronts, B2B catalogues and composable back ends. Enterprise sales will confirm exactly what is in scope for your specific workflows today.
How is this different from Adobe Sensei GenAI or Shopify Magic?
They are complementary. Platform-native AI like Adobe Sensei GenAI and Shopify Magic makes a single platform smarter from the inside, and is strong where the work stays on that platform. Vortex IQ operates at a different layer: the cross-stack operating layer that detects, explains and safely executes across every system you run, with per-store and per-brand control, approval gates, staging-first changes and rollback. Many enterprises use both.
Can we speak to a reference customer?
The merchants named on this page are public. Beyond those, references for evaluation are available under NDA through our reference programme. Ask enterprise sales and we will match you with a relevant reference for your sector and estate size.
What does implementation look like, and how fast can we see value?
Onboarding is milestone-based and starts read-only: scope and security review, connect and baseline, then audit and prioritise. You approve scope and guardrails before any change is staged. A staging-first pilot lets you verify the model on real work before you approve go-live, and autonomy is enabled only where you allow it. From there you scale across the estate with regular account reviews. The timeline and scope are agreed with your team.
How much does enterprise cost?
Enterprise pricing is annual and custom, defined in your contract, because the right number depends on your estate, brands, connectors in scope, support tier, SLA and the workflows you want to run. Size the opportunity with the ROI calculator or a free audit first, then enterprise sales scopes and quotes it. SLAs, support tiers and pricing are all committed in writing.
Bring your committee. We will bring the evidence.
Talk to enterprise sales to request the evaluation pack, walk through the security posture, scope a milestone-based rollout and get a quote your CFO can sign.
