Vortex IQ is proud to be the winner of the RAISE Your Hack 2025 (Vultr Track) with its breakthrough product Autonomous Agents from APIs, Zero-Code Builder. The platform enables anyone to turn any…
Read MoreAI OS FOR E-COMMERCE
The AI Operating System for E‑Commerce.
AI agents that turn approved findings into bounded work across the stores you connect.
Detect. Diagnose. Act. Deploy. Learn.
Performance OptimisationRevenue ProtectionAI-Powered Automation24/7 MonitoringRollback where supported
A dashboard tells you a number went down. An operating system finds out why, fixes it, and remembers, so it never costs you twice. That difference is the whole reason Vortex IQ exists.
A different kind of AI
Most brands added a chatbot.
We built an AI operating system.
We built an AI operating system.
Most eCommerce teams use AI to answer questions. Vortex IQ runs underneath your entire operation. It watches, diagnoses, acts, deploys and learns continuously across every app you use.
✕ AI as a chatbot
You ask it a question
One answer at a time
Reactive. You have to prompt it.
Isolated from your tech stack
Generates text
Forgets after each session
✓ AI as infrastructure (Vortex IQ)
Watches the signals you configure
Maps signals from approved connectors
Proactive. It alerts you before you ask.
Embedded across your entire operation
Generates diagnosis, actions, deployments
Retains context in Vortex Memory
AI that doesn't wait for you to ask.
A chatbot waits for a prompt. Vortex IQ runs a continuous loop across the connected scope: Nerve Centre detects, Vortex Mind diagnoses, Vortex Agents acts within approved bounds, Vortex Apps deploys where supported, and Vortex Memory retains context.
This isn't a feature you bolt on. It's the foundation your entire commerce operation runs on.
1
DetectNerve Centre
Always on
2
DiagnoseVortex Mind
AI
3
ActVortex Agents
Bounded work
4
DeployVortex Apps
Where supported
5
LearnVortex Memory
Retains context
Stop using AI like a chatbot. Start running your operation on it.
The six pillars
Six pillars. One five-step loop.
Each pillar owns one clear part of the AI OS, from detection and diagnosis to bounded action, safe deployment and retained context.
Detect
Nerve Centre
Watches the connected signals you select and surfaces findings.
DiagnoseVortex Mind
Investigates a finding and explains the root cause.
ExplainAsk Viq
Provides conversational access to the connected commerce context.
ActVortex Agents
Turns approved findings into bounded work within configured permissions.
DeployVortex Apps
Adds staging, backup and rollback for supported commerce-platform workflows.
LearnVortex Memory
Retains signals, fixes and decisions as context for later work.
Most in demand
Win Search and AI Discovery, at scale.
SEO & GEO is the agent our merchants reach for first. It runs the SEO and GEO engine on a schedule: generating, localising and scaling high-intent content across the regions and demographics you are targeting, so you capture organic search and get cited by AI answer engines.
It runs inside the AI OS loop: detected by Nerve Centre, diagnosed by Vortex Mind, executed within bounds by Vortex Agents, then deployed through Vortex Apps where supported.
Measured
store-specific organic outcomes, documented with source and period
Generate & localise
High-intent content produced, localised and scaled across your target regions.
Optimise for AI answers
Structured so answer engines can find, quote and cite your store.
How it's different
One loop. Five steps. Running within the scope you approve.
Detect, diagnose, act, deploy and learn. The loop runs across the signals and workflows you configure. Human approval is the default for production writes, with bounded automation available only when you explicitly enable it.
01Detectwatch every KPI live
02Diagnosefind the root cause
03Actturn findings into work
04Deploy safelyapproval-gated · reversible
05Learnremember & compound
The difference
It remembers. That's the part a dashboard with AI bolted on can't copy.
Every connector, finding, fix and decision is written to one live commerce graph. The longer you run it, the more it compounds, so the system starts from everything you already know: what broke last quarter, what fixed it, what moved the number and what didn't.
Vortex Memory keeps prior signals, fixes and decisions available as context, so later work can start from what is already known about the store.
Over 200
connectors mapped in the AI OS catalogue
Selected
signals tracked within the configured scope
One
live commerce graph that compounds per store
How we make autonomy safe
Keep production writes inside a defined approval and recovery path.
Human approval is the default for production writes. Staging, backup and rollback are added where the commerce platform and workflow support them.
Preview first
For supported commerce-platform workflows, StagingPro provides a working copy where your team can review a proposed change.
You approve what applies
Production writes require approval by default. A bounded automation runs only when you explicitly enable it for an agreed workflow.
Use the available recovery path
RollbackPro provides restore points and a recorded rollback path for supported workflows.
Human approval by default · Staging and rollback where supported · Audit trail
What you actually get
One loop. Five steps. Every store you run.
Six pillars run one five-step loop, from detection and diagnosis to bounded action, deployment and retained context.
01 / Detect · Nerve Centre
Catch what's breaking before your customers do.
Nerve Centre watches the connected signals you select and surfaces findings when a configured measure breaks, drops or spikes. Coverage depends on the connector scope and available data.
Every alert is one finding that flows straight into diagnosis and a fix, not a notification you screenshot and forget.
Add-to-cart rateDown 8% · declining
Payment decline rateRising · anomaly
Largest Contentful PaintOver threshold
Checkout completionStable
Representative cards and values
Daily Revenue Leakage
AI-written report. Where revenue is leaking today, with the root cause attached.
Google Ads Revenue Intelligence
Which products are losing money on ads, and why.
You Which products are losing money on ads this week?
Viq Here are the SKUs spending above target with no return.
Sourced from: Google Ads · Inventory · Orders
02 / Diagnose · Vortex Mind + Ask Viq
Understand why, in plain English.
Detecting a drop is easy. Knowing why is the hard part, and it's where most tools hand you a chart and walk away. Vortex Mind walks the connector graph to find the root cause and writes the report, so you get the answer, not homework.
Then Ask Viq lets anyone ask a question in plain English, with every answer cited back to the graph. The intern and the CEO get the same straight answer from the same source of truth.
The findings no single tool can compute
Cross-channel findings that a single source cannot show.
Vortex IQ can combine approved connector signals into one finding, making it easier to investigate issues that sit between channels. Impact evidence is shown when the connected data supports it.
Google Ads + Inventory
Active ads on out-of-stock SKUs
Revenue at risk
Stripe + Klaviyo
Card declines on email-recovery customers
Revenue at risk
Inventory + Ad platforms
Dead stock soaking up live ad spend
Revenue at risk
Examples are illustrative. Availability depends on the connected sources and fields.
03 / Act · Vortex Agents
Turn an approved finding into bounded work.
Vortex Agents creates tracked tasks with a defined objective, connector scope, permissions and approval state. Available actions depend on the connector, plan and workflow.
Human approval is the default for production writes unless a merchant explicitly enables a bounded automation.
Tracked scope
Objective, owner, connector and status in one task.
Permission boundary
The agent can use only the actions approved for its workflow.
04 / Deploy · Vortex Apps
Review and deploy through the safeguards available.
Vortex Apps provides staging, backup and rollback for supported commerce-platform workflows. The available path depends on the platform and change type.
StagingPro
Review supported changes away from the live storefront.
RollbackPro
Use recorded restore points and rollback paths where supported.
Vortex Memory
Vortex Memory retains approved signals, fixes and decisions as context for later work on the same store.
It keeps prior context available to the AI OS.
05 / Learn · Vortex Memory
The longer you run it, the sharper it gets.
The loop closes here and feeds back into detection. Vortex Memory keeps approved signals, fixes and decisions available as context, so later work can start from what the store has already recorded.
The proof
Results you can verify, line by line.
Use named customer stories and the public claims methodology to review the source, period, calculation and limitation behind an outcome.
Source
named evidence or an approved internal record
Period
the dates covered by the measurement
Method
the calculation and comparison used
Limits
what the result does and does not show
"A genuine step change in how we run the store."
Wells Stringham · Apply Digital
"The kind of operating layer commerce has been missing."
Olaf Akkerman · Microsoft
Customers
Platform partners
See the number
What does manual store work cost your team?
Use your workload, hourly rate and current retainer to calculate manual delivery cost. Then compare it with a Vortex IQ plan to see net annual savings, ROI and estimated payback.
Distribution & trust
Built on the platforms you already run, and safe to run on live revenue.
Vortex IQ works with approved commerce-platform and connector scopes. We are ISO 27001 certified. Human approval is the default for writes, with audit trails, staging and rollback applied where supported.
Approval-gated AI
Human approval is the default for production writes. Preview availability depends on the platform and workflow.
ISO 27001 certified
Security governance and risk tracking on every system state change.
SOC 2 in progress
Approval-gated engines, immediate rollback and historical operations logs.
Press
In the Press
BigCommerce Merchants Gain AI Superpowers Delivered by Digital Workers: Vortex IQ Becomes Elite Partner After Microsoft GenAI Accelerator Success, Launches Ecommerce Agentic Hub
Read More
Vortex IQ was listed among the UK's most innovative retail technology creators in the Business Cloud Retail Tech 50 ranking for 2025. The company was ranked at position #20.
Read MoreFAQ
Questions, answered.
What is Vortex IQ?
Vortex IQ is the AI Operating System for e-commerce. It connects your store and approved tools, watches the signals you select, explains what is wrong and helps you fix it safely. The AI OS catalogue maps over 200 connectors, with capability confirmed by workflow.
How is it different from analytics or a dashboard?
Analytics tells you what happened. Vortex IQ tells you what is wrong, why it happened, and helps you fix it. It is the difference between a report you read and a system that acts, with your approval.
Which platforms and tools does it work with?
The catalogue maps over 200 connectors across commerce, advertising, analytics, email, payments, shipping and more. Availability, permissions and setup time vary by connector, plan and workflow.
Do I need a developer to set it up?
No. Connect your stack from the dashboard and the platform does the rest. Your first findings appear within the hour, ranked by the revenue at stake.
Will the AI make changes to my live store?
Vortex IQ detects and proposes work. Human approval is the default for production writes unless you explicitly enable a bounded automation. Staging, audit trails and rollback apply where the connector and workflow support them.
What is Viq?
Viq is the AI agent you talk to inside Vortex IQ. Ask it plain questions like “Where am I losing revenue?” or “Summarise last week’s sales” and get an answer in seconds. Just ask Viq.
How does it keep my store safe?
For supported commerce-platform workflows, Vortex Apps can stage changes, keep restore points and provide a rollback path. The available safeguard depends on the platform and workflow.
What does it cost?
Start with a 14-day free trial, then from $399 a month. Higher plans add SEO and GEO, more connectors, deeper retention, and dedicated support. See full pricing for details.
How is my data used and is it secure?
Your data powers your own insights and recommendations. It is not used to train shared AI models. We are ISO 27001 certified with SOC 2 in progress, and your data is processed in the United Kingdom under our Privacy Policy.
What results can I expect?
Across more than 60 historical store audits, 749 issues were recorded and about 55% were classified as potentially resolvable through an agentic workflow. Outcomes vary by store, connector, permissions and scope. See the public claims methodology.
Ready when you are
Connect your store in 10 minutes and watch the loop run.
Detect, diagnose, act, deploy and learn within the scope you approve. Start with one workflow and expand from evidence.
Revenue Protection ISO 27001 Rollback where supported
