For Merchants & Brands · Protect revenue · Automate Ops

Keep your store running. Protect every sale.

Choose the Run path to detect revenue risks, understand their causes and prepare safe fixes for your team to approve.

Your 24/7 Site Reliability Engineer (SRE).
Instant root-cause analysis for traffic drops.
Predictive diagnostics & auto-scaling.
Works with Shopify Plus BigCommerce Adobe Commerce
The Problem

The "silent killer" of e-commerce revenue.

Your team spends 40% of their week investigating why conversion dropped, fixing broken checkout scripts, or managing plugin conflicts. You aren't building; you are patching.

In a high-velocity trading environment, a 1-second delay costs 7% in conversions.

The Solution

An always-on intelligent workforce.

Vortex IQ doesn't just alert you to problems; it understands them. Our Nerve Centre monitors your stack in real-time, while Vortex Mind analyses strategic data to recommend fixes.

It is not just another tool; it is an approval-gated operating layer that helps protect revenue.

What you get

Detection, diagnosis, and resilience in one operating system.

Each pillar handles a different part of the firefight, so your team can stop patching and start building.

Nerve Centre: real-time detection

Surface anomalies such as 404 spikes and API timeouts across supported, connected store systems.

Vortex Mind: strategic diagnostics

Turn raw analytics into plain-English answers. "Why is AOV down?" gets an immediate, data-backed explanation.

Ask Viq™: conversational ops

Query your entire tech stack via chat. "Viq, show me the error logs for the last hour" returns instant results.

Automated resilience

Approval-gated workflows can help stage or reverse supported changes with RollbackPro or Vortex Backup where the platform and workflow allow.

Vortex IQ acts like a senior engineer who never sleeps. It caught a checkout latency issue that would have cost us six figures during Black Friday.
CTO, High-Growth Fashion Brand
ROI: One preventatively caught outage pays for the annual licence.
Common questions

Answers before you ask.

Does this replace my development agency?

No. It empowers them. We identify the "what" and "where" instantly, so your agency can focus on the "fix" without wasting billable hours on diagnostics.

How long does onboarding take?

We confirm connector scope during onboarding, then establish baseline metrics from the systems you approve and connect.

Is my data secure?

We connect via secure, read-only APIs to platforms like Shopify and BigCommerce. Your customer PII remains siloed and secure.

Build the business case

Calculate what manual store work costs.

Use your catalogue, reporting workload, store tickets and delivery rate. Compare the result with a Vortex IQ plan to see net annual savings and payback.

Ready when you are

Protect your revenue today.

Deploy the AI Operating System before your next peak trading period.

Connect directly to the commerce platforms you run