For agencies and the teams that run stores

Deliver more for every client.

Run the six Vortex IQ crews across your client stores. Your specialists keep the priorities, the expertise and the approval seat. The crews take the checks, preparation and execution that a retainer never has hours for.

Your agency owns the account. Registered deals are protected for 30 days.

Working with your team

Your agency stays in charge.

Your team and agency set the priorities, bring the expertise and review the work. Vortex IQ helps with supported checks, preparation and execution, giving your specialists more capacity to improve the store.

Development agencies review code proposals. SEO specialists guide content priorities. Media teams decide campaign strategy. The crews prepare; your people decide.

The brand

Sets commercial priorities, brand standards and who approves what.

Your agency

Leads strategy, design and specialist delivery. Reviews the work and handles exceptions. Owns the account.

Vortex IQ

Finds issues, prepares proposed work and carries out supported tasks within the scope you authorise.

Three jobs from a typical retainer

The problem, what the crew does, what your team receives.

Your account manager

A client's store has issues nobody on the retainer has had time to find.

What the crew does

Store Health scans it and writes each issue up with impact and the exact change.

What your team gets

A ranked list to take into the next client call, with the work already scoped.

Store Health · Pulse crew →
Your SEO specialist

A catalogue of thin product metadata across three clients.

What the crew does

SEO and AI Visibility prepares titles, descriptions and structured data in each brand's voice.

What your team gets

Proposed metadata to review and approve, at a scale the retainer never allowed.

SEO and AI Visibility · Beacon crew →
Your developer

A performance finding that needs a theme change, on a client whose build budget is spent.

What the crew does

Store Development prepares a scoped change, has a separate review crew challenge it, and opens a pull request.

What your team gets

A pull request to inspect and control, not a ticket to start from scratch.

Store Development · CodeCraft crew →
Across your client stores

Run it across your portfolio.

Every connected client store in one view: findings, proposed work and outcomes for each. You choose the work to move forward per client. Each merchant can see what your agency did on its store, and when.

Week 1Connect a client store

Store Health raises its first findings within the hour. You decide which to send on.

OngoingApprove, or delegate approval

Who approves is agreed at onboarding and recorded on each change.

Each fixOne honest outcome

Applied with an undo point, a pull request for your developer, or guided steps.

Month endEvidence for the client

Every finding, approval and result recorded. The review writes itself.

The commercial terms

Built so the agency never loses the client.

You own the account

When you bring a merchant, your agency is the customer of record. The merchant works through you.

30 days of deal protection

Register a deal before you introduce us. No direct approach from our team for 30 days.

15% while you own the account

Recurring on every client you bring, for as long as your agency remains the account owner.

Shared visibility

You see every client store. Each merchant sees what your agency did on its own.

Agency FAQ

What agencies ask first.

Will Vortex IQ replace what my agency does?

No. Your agency sets the priorities, brings the expertise and reviews the work. The crews handle supported checks, preparation and execution, so your specialists get more capacity for strategy, design and the client relationship.

Who owns the client relationship?

Your agency. When you bring a merchant to Vortex IQ, your agency is the customer of record and the merchant works through you.

What stops Vortex IQ approaching my client directly?

Deal registration. Register the merchant before you introduce us and the account is protected from direct sales for 30 days.

Can I run it across all my clients?

Yes. Every connected client store appears in one portfolio view: findings, proposed work and outcomes for each. Each merchant can also see what your agency did on its store.

Who approves changes on a client store?

Someone always does. Production changes follow human approval by default. Whether that is your agency or the client is agreed during onboarding and recorded on each change.

How does the revenue share work?

15% recurring on every client you bring, for as long as your agency remains the account owner. See the Agency Partner Programme for the terms.

Prove the value

Build the business case for each client.

Model the hours the crews take on for a client and what they cost today. The retainer stays; the hours go into work that was not getting done.

Connect directly to the commerce platforms you run