Real-time monitoring • Cross-system correlation • Alerts you can act on

Detect issues in real time. Act before revenue is lost.

Nerve Centre is your always-on detection layer. It watches the signals across website performance, commerce platform health, marketing spend, and payments — then surfaces incidents with context, not noise.
Connect your store
Connect your store
See Nerve Centre in action
See Nerve Centre in action
What you get (in plain English)
  • One connected canvas across your stack (not 12 separate dashboards).
  • Incidents with context: what broke, what changed, what it’s costing.
  • Alerts you control: thresholds, severity, routing to the right team.
  • Signal correlation: spot patterns across sources (e.g. ads spike → checkout fails → revenue drop).

Detection is useless if it isn’t actionable. The goal is faster diagnosis and confident next steps — not more noise.

Staging, Backup, and Rollback Engineered for Safe Commerce

Ask Viq is your conversational command centre for e-commerce. You talk in plain English. Viq talks back with answers, context, and safe actions that actually change your store.
Open in Vortex IQ
Open in Vortex IQ
See Product Docs
See Product Docs

A digital nervous system for your commerce operation

Your stack already emits signals — page speed, failed payments, tracking gaps, campaign drift, order anomalies. Nerve Centre turns those signals into incidents you can triage, investigate, and resolve.
Signals → Incidents
Thresholds and anomaly detection turn raw metrics into “something is wrong” events with severity.
  • Explicit thresholds (e.g. TTFB > 300ms)
  • Trend breaks (e.g. ROAS collapses vs 30-day baseline)
  • Operational failures (e.g. declined transactions spike)
Context → Diagnosis
Incidents link to their likely causes and related changes across your stack.
  • Correlate symptoms across sources
  • Highlight recent changes (deployments, scripts, campaigns)
  • Surface the business impact (revenue at risk)
Action → Control
Route the right alert to the right place and take action with confidence.
  • Set alerts per site / property / store
  • Route to Slack / Teams / Jira (as you add them)
  • Escalate critical incidents automatically

Detect every issue in real time

Below is the detection model, organised the same way as your product UI: pick a source, see the kinds of incidents Nerve Centre catches.
Core Web Vitals regression
LCP/INP/CLS drifts beyond threshold or baseline.

Performance

Slow server response
TTFB spikes across key pages or checkout steps.

Latency

404 and broken journeys
Spike in 404s or broken paths from paid traffic.

UX

Script errors
Front-end JS errors correlate with drop-offs.

Reliability

Script errors
Front-end JS errors correlate with drop-offs.

Reliability

Checkout disruptions
Abandonment increases alongside page or gateway signals.

Conversion

API response degradation
Slow upstream calls impact storefront performance.

Platform

This is the detection layer. The moment you find an incident, Ask Viq and Vortex Mind take over for diagnosis and action planning.

OPERATIONAL VISIBILITY
One dashboard. Zero blind spots.
Live operational metrics from connected sources. One view of real activity across your commerce infrastructure. Sample Stats are shown below.
See a live walkthrough
See a live walkthrough
Back to Platform
Back to Platform
ACTIVE INCIDENTS
7
Open issues across connected sources.
TRIGGERED (24h)
28
Alerts fired within configured rules.
SUCCESSFUL (24h)
66
Heartbeat checks passed.
TYPICAL DETECTION
Minutes
From signal drift to an actionable incident.
How teams actually use it
E-commerce & ops
Stop “finding out” via customer complaints. Get proactive incident visibility across checkout, orders, and payments.
Marketing
Know when campaigns are failing because the site is failing — before you burn budget.
Engineering
Correlate deploys, scripts and performance regressions. Fewer mystery outages, faster root cause.

Start building your digital nervous system

Connect one source in minutes, set your first alert, and prove value fast. Once detection is solid, you can layer on diagnosis and actions via Vortex Mind + Ask Viq.
Book a walkthrough
Book a walkthrough
See Pricing
See Pricing
Ready to Meet Viq?
Stop flying blind. Connect your store and let Viq detect issues, explain the cause, and fix problems safely using staging and rollback. Your always-on commerce system is ready when you are.
Start for Free
Start for Free
About Vortex IQ

The World’s First AI Operating System for eCommerce. Unify data, automate workflows, and apply safe fixes from one Command Centre.

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