AI-powered campaign intelligence
from question to execution.

Bring conversational control, fast performance analysis, and safe campaign actions to Dotdigital using an API-first AI agent built for enterprise teams.

Conversational control

Campaign actions

Performance insights

Enterprise guardrails

Auditability

Bring conversational control, fast performance analysis, and safe campaign actions to Dotdigital using an API-first AI agent built for enterprise teams.

The Problem

Campaign insight is slow
Marketing teams waste time exporting reports and stitching data together just to understand performance.
Execution is disconnected
Insights live in dashboards, but actions happen elsewhere — creating delays and missed opportunities.
Automation lacks control
Teams want AI assistance, but need visibility, approval, and confidence before changes go live.

The Dotdigital AI Campaign Agent solves this by turning insight into action through a controlled, conversational interface that works directly with Dotdigital’s APIs.

The Why an AI Agent — not another dashboard Problem

TRADITIONAL DASHBOARDS

  • Show data but don’t explain it
  • Require manual analysis
  • No direct action from insight
  • Insights often arrive too late

VORTEX IQ AI AGENT

  • Explains what’s happening and why
  • Recommends actions automatically
  • Executes safely with approval
  • Works continuously in the background

WHAT IT IS

The Vortex IQ Campaign Agent is an AI-powered assistant for Dotdigital. It helps marketing teams create, manage, send targeted campaigns, and interpret performance without switching between tools or exporting reports.

OUTCOME
Faster execution
OUTCOME
Clearer insight
OUTCOME
Safer actions

TYPICAL TEAMS

Enterprise marketing

CRM and lifecycle

Agencies

E-commerce marketing

Operations and reporting

HOW IT WORKS

1

Connect Dotdigital
Secure API connection to your Dotdigital account using supported endpoints (v2 and v3).

2

Ask and orchestrate
Create campaigns, update contact fields, and pull performance metrics using natural language.

3

Review and act with guardrails
Targeted sends, explicit IDs, and transparent steps keep enterprise teams in control.

Core capabilities

CAMPAIGN MANAGEMENT

Create, list, send

  • Create new campaigns with name and subject
  • List and filter campaigns by status, type, or search
  • Attach address books to campaigns
  • Send campaigns to explicit contact IDs

CONTACT DATA

Structure and update

  • Create new custom data fields
  • Retrieve all existing data fields
  • Update a contact field using email identity
  • Fetch a list of subscribed contacts

PERFORMANCE INSIGHT

Understand what worked

  • Create Campaign summary: sends, deliveries, opens, clicksnew campaigns with name and subject
  • Trend reporting by date or activity window
  • Compare campaigns and highlight anomalies
  • Provide improvement suggestions from recent results

Example prompts

CAMPAIGN DISCOVERY

Find what needs action

  • Show me 3 most recent campaigns
  • Find draft campaigns that need sending
  • List draft campaigns and their status

REPORTING

Summarise performance

  • Show campaigns with activity in the last 7 days
  • Generate a report since 01-06-26
  • Summarise overall trends and flag anything unusual

OPTIMISATION

Improve the next send

  • Show open rate and click-through rate for campaign ID 12345
  • Which campaign performed best last week?
  • Suggest 3 improvements for my next send based on recent performance

Enterprise guardrails

DESIGNED FOR CONTROL

  • No mass emailing capability (targeted sends require explicit contact IDs)
  • No deletion tools (cannot delete contacts, fields, or campaigns)
  • NoNo scheduling or automated journeys in the current implementation direct action from insight
  • Fixed template for campaign creation (single approved HTML template)

DESIGNED FOR RELIABILITY

  • API-first architecture (no dashboard scraping)
  • Transparent steps (what will change, where, and why)
  • Clear limitations prevent accidental high-impact actions
  • WorksEasy to extend: pagination, address book management, and scheduling can be added continuously in the background

You stay in control

The agent is designed for enterprise governance: explicit inputs, safe defaults, and guardrails that reduce operational risk.