Real-time ecommerce monitoring & AI anomaly detection.
Nerve Centre is your always-on detection layer. It watches the signals across website performance, commerce platform health, marketing spend, and payments, then surfaces incidents with context, not noise.
Detection is useless if it isn't actionable.
The goal is faster diagnosis and confident next steps, not more noise. Nerve Centre gives you one connected picture of what broke, what changed, and what it's costing.
Your stack already emits signals. Nerve Centre turns them into incidents you can resolve.
Page speed, failed payments, tracking gaps, campaign drift, order anomalies. We turn raw signal into something you can triage, investigate, and fix.
Raw metrics become events
Thresholds and anomaly detection turn raw metrics into "something is wrong" events, with severity attached.
- Explicit thresholds, e.g. TTFB > 300ms
- Trend breaks, e.g. ROAS collapses vs 30-day baseline
- Operational failures, e.g. declined transactions spike
Incidents link to causes
Each incident links to its likely causes and related changes across your stack.
- Correlate symptoms across sources
- Highlight recent changes: deployments, scripts, campaigns
- Surface the business impact, revenue at risk
Right alert, right place
Route the right alert to the right place and take action with confidence.
- Set alerts per site, property, or store
- Route to Slack, Teams, or Jira as you add them
- Escalate critical incidents automatically
Detect every issue in real time.
Organised the same way as your product UI: pick a source, see the kinds of incidents Nerve Centre catches.
Core Web Vitals regression
LCP, INP, and CLS drift beyond threshold or baseline.
Slow server response
TTFB spikes across key pages or checkout steps.
404s and broken journeys
Spike in 404s or broken paths from paid traffic.
Script errors
Front-end JS errors correlate with drop-offs.
Checkout disruptions
Abandonment increases alongside page or gateway signals.
API response degradation
Slow upstream calls impact storefront performance.
Payment gateway failures
Spike in declined transactions or gateway timeouts at checkout.
Conversion tracking gaps
Pixels or conversion events silently stop firing without an error.
Stock sync errors
Oversells or phantom stock caused by feed or sync failures.
This is the detection layer. The moment you find an incident, Ask Viq and Vortex Mind take over for diagnosis and action planning.
Common questions about Nerve Centre.
How long does setup take?
Most teams connect their first source and set an alert in minutes. Store platforms, payment gateways, and ad accounts connect via guided OAuth flows, no code required.
Which platforms and tools does it support?
Nerve Centre works with Shopify Plus, BigCommerce, and Adobe Commerce out of the box, plus 200+ connectors across payments, marketing, and infrastructure.
How are alerts routed?
Set thresholds and severity per site, property, or store, then route alerts to Slack, Teams, or Jira. Critical incidents can escalate automatically.
Does it replace my existing monitoring tools?
No. Nerve Centre correlates signals across the tools you already use, so instead of checking 12 dashboards you get one connected picture of what broke and why.
What happens after an incident is detected?
Ask Viq and Vortex Mind take over for diagnosis and action planning, linking the incident to likely causes and recommended next steps.
Is there a free trial?
Book a walkthrough to see Nerve Centre on your own store's data and discuss the best plan for your team.
Analytics. Monitoring. Agentic Action. Automation. Across 200+ eCommerce Applications.
Turn raw operational data into high-growth, actionable strategies.
Centralise Your Data to Make Confident, Profitable Decisions
Unify your entire digital storefront and marketing stack into a single AI OS designed to scale profitability.
Granular SKU-Level Attribution & Profitability Analysis
Identify exact bottom-line contributions per product without unreliable blended averages or guesswork.
A Single, High-Clarity View of Your Entire Operational Data
Connect Shopify, Meta, Google, and Amazon in minutes for comprehensive omnichannel reporting.
Next-Generation AI Analytics, Available Around the Clock
Use Ask Viq™ to create ad-hoc reports, optimise strategic initiatives, and build smart forecasts.
Spot critical issues before they cost you revenue.
The Nerve Centre monitors your entire e-commerce stack around the clock. When something breaks, drifts, or degrades, you know first. Not your customers.
- Revenue-ranked error detection across checkout, cart, and payments
- Anomaly detection with configurable severity thresholds
- Alerts routed to Slack, Teams, email, PagerDuty, or custom webhooks
- Dollar-value impact attached to every incident
- Error grouping: one root cause, not 400 duplicate tickets
Full context for every incident. No guesswork.
When a customer hits a problem, Nerve Centre captures the full session: device, browser, page path, basket contents, and the exact moment friction occurred. Ask Viq lets you query sessions in plain English.
- Session-level incident replay with full technical context
- Device, browser, geo, and referrer data per incident
- User journey mapping across checkout, PDP, and cart pages
- Ask Viq: \"Show me sessions where checkout failed on Safari mobile\"
- Rage click and frustration signal detection
Every millisecond counts. Nerve Centre watches your speed.
Real User Monitoring across your store. Core Web Vitals (LCP, INP, CLS), TTFB, and page load times tracked continuously. When speed regresses, the Nerve Centre flags it before it hits conversion.
- Core Web Vitals: LCP, INP, CLS tracked per page
- TTFB monitoring across checkout, PDP, and landing pages
- Speed regression alerts with threshold control
- Performance impact correlated with conversion rate changes
- Historical trending: see how speed changes affect revenue over time
Ship with confidence. Know exactly what changed.
Every deployment is tracked. Vortex Agents run staging tests, monitor for regressions post-deploy, and give you one-click rollback if anything breaks. No more crossing fingers after a release.
- Automatic deployment tracking: errors, performance, and site health
- Pre-deploy staging validation (Vortex Agents)
- Continuous backup with one-click rollback
- Before/after comparison for every release
- Regression alerts within minutes of deployment
See how visitors interact with every page.
Page-level analytics across your store. The Nerve Centre captures interaction patterns, friction signals, and behavioural data. Vortex Mind diagnoses what's blocking conversions and explains why.
- Page-level performance and engagement metrics
- Rage click and frustration signal detection
- Conversion funnel analysis per page type (PDP, cart, checkout)
- Emotional behaviour tracking: even when users still convert
- Vortex Mind explains why a page underperforms, not just that it does
Ask your store anything. In plain English.
Ask Viq is your always-on AI co-pilot. Query performance data, generate reports, and get next steps without waiting on analysts or switching between dashboards. It's the fastest way from question to action.
- Natural language queries: \"Why did conversion drop this week?\"
- Instant multi-channel reports across all connectors
- Executive-level summaries generated on demand
- Smart forecasting: predict trends before they happen
- Ask Viq explains the \"why\" behind every metric, not just the \"what\"
Features Engineered to Scale Your Bottom Line
Vortex IQ consolidates cross-channel data so your team can confidently make high-impact strategic pivots.
Maximise Inventory & Catalogue Performance
Isolate best-selling SKUs, slow-moving stock, and supply chain risks in real time, then use granular deep-dives to plan your next move.
- SKU-level profitability tracking
- Inventory health and velocity scoring
- Supply chain risk detection
- Real-time catalogue performance metrics
Supercharge Your Marketing Return on Investment
Pinpoint winning campaigns and eliminate wasted spend with real-time attribution and performance analytics.
- Real-time attribution across all channels
- Campaign-level ROI analysis
- Ad spend waste identification
- Cross-channel performance benchmarking
Scale Multi-Store & Omnichannel Profitability
Consolidate Shopify, Amazon marketplaces, and your inventory and ERP systems into a unified source of truth for clear cross-channel visibility.
Multi-Store Consolidation
View all stores in one dashboard. Compare performance across Shopify, BigCommerce, Amazon, and more.
Inventory & Fulfilment Visibility
Connect your inventory and ERP connectors for end-to-end operational visibility across every warehouse and channel.
Unified P&L View
Aggregate revenue, costs, and margins across every channel into a single profitability dashboard.
Most monitoring stops at detection. Vortex IQ runs the full loop.
Detection is step one. Vortex IQ also diagnoses the root cause, proposes a fix, deploys it safely, and learns from every resolution. One operating system. Detect. Explain. Fix.
One AI OS. Every team gets what they need.
Product, engineering, UX, support, marketing, finance. Each team sees the data that matters to them. No tool-switching. No dashboard sprawl.
Product
Make confident decisions with real customer data. See which issues affect revenue, which pages need attention, and where to invest next.
Technical
Fix issues that block customers from buying. Full error context, session replay, stack traces, and root-cause diagnosis from Vortex Mind.
UX
Reveal hidden friction blocking conversions. Rage clicks, abandoned journeys, and behavioural patterns across every device and browser.
Support & CX
Turn customer complaints into actionable evidence. Full session context means no more guessing what went wrong.
Marketing
Know when campaigns are failing because the site is failing. Real-time attribution across every channel, tied to site health data.
Finance & Strategy
Track exact bottom-line contributions per product. Allocate budget toward the most profitable lines with centralised, trustworthy data.
Connect With Your Tools
Over 200 connectors in the catalogue. Monitor everything you use in one place.
Shopify Plus
Real-time monitoring across your Shopify store, inventory, and checkout flow.
BigCommerce
Complete visibility into BigCommerce operations, products, and customer data.
Adobe Commerce
Monitor Adobe Commerce for payment, performance, and inventory issues.
Magento
Monitor Magento stores for payment, performance, and inventory issues across all storefronts.
Google Ads
Campaign performance and ROI tracking. See which ads drive profit.
Meta Ads
Facebook and Instagram ad attribution to actual revenue and profits.
TikTok Ads
Track TikTok campaign performance and revenue impact in real-time.
Amazon Ads
Sponsored Products, Brands, and Display campaign monitoring and ROI.
Google Analytics 4
Website behaviour and conversion data turned into revenue insights.
BigQuery
Stream all findings and incidents directly to your data warehouse.
Snowflake
Unified data lake with all commerce and detection data in one place.
Mixpanel
Product analytics and user behaviour data for deeper incident diagnosis.
Stripe
Payment success rates, failure analysis, and revenue reconciliation.
PayPal
Transaction monitoring and payment processor health tracking.
NetSuite
Financial data for true profitability by product and channel.
Adyen
Global payment processing and multi-currency transaction monitoring.
Amazon Seller Central
Multi-channel inventory and sales data across all Amazon channels.
eBay
Marketplace performance and cross-channel inventory alignment.
Walmart
Walmart Marketplace performance and fulfilment tracking.
Etsy
Creative goods marketplace analytics with SEO and seller performance tracking.
Everything a monitoring tool does. Plus everything it doesn't.
Monitoring tools detect problems. The AI OS detects, explains, fixes, deploys, and learns. Here's the full picture.
Continuous monitoring across your entire commerce stack.
Hear From eCommerce Brands Running Vortex IQ
\"The single best SaaS investment we've made. It introduces total transparency and clarity across merchandising and acquisition strategies.\"
\"A genuine breakthrough for us. It allows us to allocate our ad budget dynamically toward our most profitable product lines.\"
\"We now advertise with absolute precision. What used to require hours of manual spreadsheets is now instantly automated.\"
\"The predictive forecasting completely upgraded our inventory management, allowing us to proactively meet shifts in customer demand.\"
\"Ask Viq is incredibly useful. We've wanted an automated assistant like this for years, and it's set to change our workflows completely.\"
\"Vortex IQ has significantly upgraded our internal data literacy. Having centralised, accessible metrics means everyone makes faster business choices.\"
Frequently Asked Questions
Find fast answers to common questions. Can't find what you need? Send our support team an email or book a live demo.
How fast is setup?
Vortex IQ connects in minutes, delivering your first set of automated eCommerce insights within a few hours. No coding needed.
What connectors are catalogued?
We natively connect to Shopify, BigCommerce, Amazon, major ad networks, and leading inventory and ERP systems. Over 200 connectors across your entire stack.
Can it track customer acquisition?
Yes. It maps Customer Acquisition Cost (CAC) across all digital channels and SKUs to isolate and reduce inefficient spend.
Are the dashboards customisable?
Absolutely. Filter, adjust, and save custom dashboard views instantly without needing technical or database skills.
See what's costing you revenue.
Setup takes 15 minutes. No coding. Get a full audit of your store's health: top revenue-impacting errors, critical performance slowdowns, and clear next steps.
Let Us Walk You Through the AI OS
Book a walk-through with our solution architects to see how Vortex IQ can streamline your reporting workflow.
Start building your digital nervous system.
Connect one source in minutes, set your first alert, and prove value fast. Once detection is solid, layer on diagnosis and actions via Vortex Mind and Ask Viq.
