We’re thrilled to announce the launch of the Vortex IQ MCP Server for OrderWise, unlocking seamless integration between one of the UK’s most robust ERP and warehouse management systems and a new generation of AI agents that can think, act, and optimise — in real time.

OrderWise is the engine behind thousands of e-commerce operations, handling everything from inventory and order fulfilment to accounts and purchasing. Now, with Vortex IQ’s Model Context Protocol (MCP) Server, your OrderWise data can drive intelligent, autonomous actions across your business.

What Is the MCP Server for OrderWise?

The MCP Server for OrderWise transforms ERP data into a secure, structured format that Vortex IQ’s AI agents can understand and act upon. These agents:

• Monitor key data points (stock levels, fulfilment times, returns, purchase orders)
• Detect trends and anomalies
• Automatically trigger actions across marketing, operations, warehousing, and CRM
• Integrate with platforms like Shopify, Adobe Commerce, BigCommerce, GA4, Feefo, Meta Ads, and more

In short, your ERP becomes a smart system that reacts to live signals — not just a backend database.

OrderWise + MCP Server: E-Commerce Use Cases Powered by AI Agents

Below are real-world ways that e-commerce businesses can use OrderWise and Vortex IQ to transform how they operate.

1. Low Stock + High Demand Reordering

• Agent monitors product views, sales velocity (via GA4 or store), and OrderWise stock
• If demand increases and stock drops below threshold:
  • Agent triggers a restock purchase order
  • Notifies procurement team
  • Optionally adjusts lead time estimate on PDP and pauses ads

Prompt: “If stock < 20 and product sessions increased 40% this week, reorder and flag for homepage pause.”

2. Overstock Clearance Automation

• Agent scans for products with excess inventory and low turnover in OrderWise
• Checks product performance in GA4 or store analytics
• Triggers:
  • Promotional pricing update
  • Campaign launch via email/ads
  • Clearance badge or PDP banner update

Example: “Promote products with >500 units and <5 sales/week with a 15% discount and homepage banner.”

3. Fulfilment Delay Detection & Customer Notification

• Agent monitors average dispatch time and courier performance in OrderWise
• If delays detected:
  • Notifies CX team
  • Updates delivery promise on website
  • Sends automated delay email via Dotdigital or Klaviyo
  • Optionally pauses campaigns for impacted SKUs

4. Supplier Performance Intelligence

• Agent evaluates supplier delivery consistency, defect rate, and unit cost from OrderWise
• Ranks vendors and flags underperformers
• Suggests preferred supplier switching
• Integrates with purchasing and product teams for decisions

5. Multi-Warehouse Stock Allocation

• Agent monitors stock levels across multiple warehouses in OrderWise
• If demand spikes in a specific region:
  • Triggers stock transfer
  • Updates online availability based on geo-IP
  • Coordinates fulfilment routing for fastest delivery

6. Returns & Refunds Trend Detection

• Agent analyses return reasons in OrderWise
• Cross-references with Feefo reviews and GA4 product exits
• If pattern detected (e.g. “damaged” or “not as described”):
  • Notifies product, CX, and logistics teams
  • Temporarily hides product from homepage or search
  • Logs incident for supplier feedback

7. Unified Intelligence Across Platforms

Who Benefits?

Secure, Scalable & Enterprise-Ready

• Token-authenticated and role-based access to OrderWise APIs
•  Self-hosted or cloud-deployed MCP Server
   Compatible with headless and monolithic architectures
• Fully auditable agent workflows
• Works with top e-commerce platforms, CRMs, CMSs, and analytics tools

Prompt-to-Action Example

Prompt:
“If any product has over 1,000 units in stock and sales have dropped below 5/week for 2 consecutive weeks, apply a 20% discount, promote it on homepage, and notify merchandising.”

Agent Workflow:

• Monitors inventory levels in OrderWise
• Cross-checks sales trend in e-commerce store
• Triggers price update + homepage listing
• Sends Slack/email notification to merchandising tea
• Logs action with timestamp and rollback option

Ready to Activate OrderWise with AI?

The MCP Server for OrderWise is now live and available for integration. Whether you’re a multi-channel retailer, a DTC brand, or a warehouse-powered e-commerce operator — Vortex IQ gives you intelligent agents that automate your decisions and scale your growth.

• Book a demo to see real-time OrderWise automation in action
• Request your own secure MCP server instance
• Start your free trial and deploy your first AI agents in days