At Vortex IQ, we’re building the future of agentic automation — where AI agents execute real business actions based on natural language commands. But for that future to be truly transformative, it must be inclusive by design.

That’s why localisation and accessibility aren’t just product features — they are foundational principles of our platform.

In this blog, we’ll explain why we built these capabilities into the core of our AI system, how they work, and what they mean for global merchants, diverse teams, and underserved markets.

Localisation: A Global Problem Needs a Global Solution

E-commerce doesn’t happen in just one language, region, or culture. Our customers operate in:

• The UK, EU, US, LATAM, India, MENA, and Southeast Asia
• Multiple languages (English, Spanish, French, Arabic, Hindi, and more)
• Markets with varied tax rules, currencies, SEO behaviours, and seasonal trends

To serve this global audience, our AI agents must:

• Understand prompts in different languages
• Execute tasks with locale-specific logic
• Return responses and insights in the preferred language of the user or customer

How We Do It

• Multilingual Prompt Parsing: Our agents accept prompts in 20+ languages via LLM support
• Region-Specific API Behaviours: E.g. Tax rules for VAT vs GST
• Local Date, Currency, and Time Formats
• Geo-aware Reporting Agents: Understand seasonal campaigns or local trends

With localisation support, Vortex IQ doesn’t just translate — it adapts, executes, and personalises at scale.

Accessibility: AI Must Work for Everyone

One billion people globally live with some form of disability. Yet most SaaS platforms — especially those using cutting-edge AI — are not built for them.

We’re changing that.

Why It Matters:

• Moral obligation: Everyone deserves access to intelligent technology
• Legal requirement: Accessibility compliance (WCAG, ADA) is critical in many regions
• Business value: More inclusive platforms unlock more user engagement and retention

What We Support

• Screen-reader-friendly UI: Clean, ARIA-labelled interfaces for all agents
• Keyboard-only navigation for users who can’t use a mouse
• High-contrast and dark mode themes
• Prompt Customisation Assistance: For users with cognitive accessibility needs
• Mobile-first responsive design, crucial for developing markets where smartphones are primary devices

We don’t stop at box-checking compliance — we co-design with real users across abilities and backgrounds.

Why This Benefits Everyone

Accessible, localised platforms:

• Improve UX for all users (e.g. captions help non-native speakers too)
• Reduce support and onboarding friction
• Expand total addressable market (TAM) without extra engineering overhead
• Build trust and loyalty with both end-users and regulators
• Future-proof the business for global expansion and enterprise procurement

In short, inclusion is not a cost. It’s a growth strategy.

Real Use Cases

Here’s how this comes to life:

• A French marketing team types:
  “Créer une campagne de réduction de 20 % pour les articles en rupture de stock.”
  → The agent localises the discount banner, currency, and user notification in French.
  
• A visually impaired inventory manager reviews product discrepancies using a fully accessible dashboard with screen-reader tags and alt text summaries.

An Indian brand runs multilingual SEO updates using AI agents trained to optimise metadata for Hindi and English-speaking audiences simultaneously.

Final Thought

Innovation that excludes isn’t innovation — it’s oversight.

At Vortex IQ, we’re building an AI platform where every business, team member, and market can benefit from the power of intelligent agents — no matter their location, language, or ability.

Because the future of work isn’t just agentic. It’s equitable, adaptive, and inclusive.