# Vortex IQ > Vortex IQ is the AI Operating System for e-commerce. It detects what is broken, explains why, and fixes it safely across every platform a merchant runs. A continuous loop, detect, diagnose, act, safe-deploy, learn, turns raw store signals into resolved work: monitoring KPIs, diagnosing issues, optimising SEO and GEO, automating marketing, and safely staging changes, all from one command centre. Every change is approval-gated with one-click rollback. For enterprises and platforms, Vortex IQ offers grey-label agentic infrastructure to build, deploy and manage bespoke AI agent ecosystems at scale. ## Start here - [Homepage](https://www.vortexiq.ai): one-page overview of the platform, value proposition, and proof. - [AI OS Platform Overview](https://www.vortexiq.ai/ai-os-platform): how the closed loop and the four pillars work together. - [Product Tour](https://www.vortexiq.ai/product-tour): guided walkthrough of the unified command centre. - [Pricing](https://www.vortexiq.ai/pricing): Foundation, Growth, Enterprise and OmniChannel plans, feature comparison and add-ons. Foundation starts from £399/$399 per month billed annually (20% off; £499/$499 billed monthly) with a 14-day free trial. Prices show in GBP for UK visitors and USD everywhere else, including the US; the figure itself is the same either way. - [Solutions by Role](https://www.vortexiq.ai/solutions): choose your path, merchants, agencies, or tech partners. - [Integrations](https://www.vortexiq.ai/solutions/integrations): 200+ connectors and 6,000+ KPIs across e-commerce, marketing, analytics, payments, support and operations. - [Customer Stories](https://www.vortexiq.ai/customer-stories): real merchant outcomes with verified numbers. - [Documentation](https://docs.vortexiq.ai/): onboarding, connector guides and KPI reference. - [What is an AI OS for e-commerce](https://www.vortexiq.ai/what-is-ai-os-for-ecommerce): the category explained. - [About Us](https://www.vortexiq.ai/about-us): mission, team and company story. - [Contact and Sales](https://www.vortexiq.ai/contact-us): sales enquiries, partnership requests and support. - [Trust Centre](https://www.vortexiq.ai/trust/trust-center): security, compliance and data-protection policies. ## What Vortex IQ does (key capabilities) 1. Real-time monitoring and alerting: the Nerve Centre tracks KPIs across the store, payments, ads and infrastructure, surfacing anomalies with their revenue impact before revenue is lost. 2. AI diagnostics and recommendations: Vortex Mind analyses commerce signals, benchmarks competitors and generates ranked, actionable fix plans. 3. Conversational AI: Ask Viq lets you query your entire stack in plain English and apply safe fixes, with every answer cited to the data and stored in Vortex Mind's memory graph. 4. Agentic actions and workflows: AI-generated, AI-ranked findings flow onto a Kanban board with assignees, due dates and automation rules, syncing to Jira, Asana and Linear. The platform defines the work and tracks it to done. 5. Acting inside the store: Vortex Apps executes through platform APIs, creating products and landing pages, issuing discount codes and running campaigns, every change approval-gated. 6. Safe staging, backup and rollback: StagingPro provides production-parity staging and RollbackPro gives one-click rollback for BigCommerce, Shopify and Adobe Commerce, so autonomy is safe to run on live revenue. 7. The unified commerce graph and Vortex Mind's memory: every connector, fix, deploy and decision is written into one live graph across 200+ integrations and 6,000+ KPIs, compounding with every store, report and question. 8. AI Enablement for enterprises and platforms: grey-label infrastructure so platforms can build and scale their own agent ecosystems, including custom MCPs. ## The four pillars (the closed loop) - [Nerve Centre](https://www.vortexiq.ai/ai-os-platform/nerve-centre): real-time detection, KPI tracking and automated alerts. Detect. - [Vortex Mind](https://www.vortexiq.ai/ai-os-platform/vortex-mind): diagnostic and strategy engine that analyses signals, spots bottlenecks and benchmarks competitors, and the compounding memory graph that every pillar reads from and writes to. Diagnose and learn. - [Ask Viq](https://www.vortexiq.ai/ai-os-platform/ask-viq): conversational agent spanning all connected systems, cited to the graph. Converse. - [Vortex Apps](https://www.vortexiq.ai/ai-os-platform/vortex-apps): the safety and execution suite. Approval-gated changes with production-parity staging, backup and one-click rollback: StagingPro and RollbackPro (BigCommerce), Vortex Staging and Vortex Backup (Shopify), DryRunPro (Adobe Commerce and Magento), CloudHub (marketplaces) and App Builder. Act and safe-deploy. - [Vortex Memory](https://www.vortexiq.ai/ai-os-platform/vortex-memory): the managed context layer. Business data replicated, unified and indexed before any agent runs, with millisecond reads, central permissions and a full audit trail. Remember. ## Solutions by audience - [For Merchants and Brands](https://www.vortexiq.ai/solutions/for-merchants-brands): end-to-end AI operations for D2C brands and retailers. - [For Agencies](https://www.vortexiq.ai/solutions/for-agencies): multi-store management, safe deployments and client reporting. - [For Tech Partners](https://www.vortexiq.ai/solutions/for-tech-partners): embed AI agents into your own platform or SaaS product. - [Enterprise](https://www.vortexiq.ai/solutions/enterprise): cross-channel findings, multi-storefront and dedicated support. ## Platforms supported BigCommerce, Shopify, Adobe Commerce (Magento) and WooCommerce. ## Company Vortex IQ Ltd, founded June 2023, headquartered in Brentford, London, England. Registered in England and Wales, No. 14925424. Built by the team behind 247 Commerce, a BigCommerce, Shopify and Adobe Commerce agency founded in 2011, which became a Vortex IQ company in 2026 and remains a distinct legal entity as its managed-services and delivery arm. Backed by Sure Valley Ventures and Techstars. See [Company](https://www.vortexiq.ai/company) and [About Us](https://www.vortexiq.ai/about-us) for the full story and team. ## Proof and trust - 1,400% organic traffic growth (Google Analytics) after the SEO and GEO rollout. - Across 60+ store audits: 749 issues surfaced, 55% resolved automatically, approval-gated and reversible. - BigCommerce AI-Pilots partner (Elite). - ISO 27001 certified. SOC 2 in progress. Data processing options for the United Kingdom and USA. - Winner, Adobe Commerce Rockstar 2023 (Developer Tooling category, chosen from over 65 submissions). - Winner, RAISE Your Hack 2025 (Vultr Track and the Fetch.ai & Coral Protocol track), outperforming 922 teams among 6,000+ developers. - Ranked 16th, Business Cloud RetailTech 50 (2026), up from 20th in 2025. - Selected for the Microsoft UK GenAI Accelerator (2024) and TechCrunch Startup Battlefield (2024).